Subjective Support

television

My cable plan doesn’t include the AMC channel and I really wanted to see Mad Men, a new series created by The Sopranos writer and executive producer Matthew Weiner.

I’ve been downloading the show on iTunes and then realized (after 3 episodes) that there is a season pass available for $24.99. I emailed Apple support yesterday to ask about buying the season pass and getting credit for the episodes I already downloaded.

I woke up this morning to see two responses from two different customer service reps that were sent within 3 minutes of each other.

Response 1 (8:24am):

If you choose to purchase the season pass of “Mad Men” and reply to this email, I would be happy to issue you a refund for the purchase of those duplicate episodes.

Response 2 (8:27am):

I apologize, but the iTunes Store “Complete My Album” feature is not available for TV show seasons. Therefore, if you wish to purchase the season pass for this show at this point, you will pay for and receive duplicate copies of the episodes already purchase.

I chose to ignore the second response and bought the season pass with the hope that I’ll get credit for the first 3 episodes. We shall see…

Craig @ August 7, 2007